Ticket Holder Guidelines

University Concert Hall (UCH) has implemented a range of control measures to ensure the protection and safety of performing artists, staff and customers.

Directed by Government guidelines, it is critical that these measures are strictly followed by those attending shows. These guidelines however, are subject to change. Please continue to check the UCH website and UCH social media for updated information.

ADVICE TO TICKETHOLDERS

  • Please do not attend the show if you are suffering with any symptoms of Covid-19.
  • Patrons are required to present a proof of immunity eg. EU Digital Covid Certificate and ID on arrival at UCH.
  • All tickets must be purchased in advance of the concert. Tickets can be purchased through uch.ie or via phone on 061 213302 only and will not be available for purchase in person at University Concert Hall.
  • Minors who do not hold proof of immunity must be accompanied by an Adult who carries proof of immunity. Any group bookings including minors should be booked directly through the Box Office on 061 213302.
  • Patrons are required to wear masks at all times, including during the performance. Patrons will not be granted access to UCH unless they are wearing a mask.
  • Tickets must be pre-printed at home or can be presented on a mobile device for admission. Ticket collection will not be available on the day.
  • A contact name and number will be required from all ticket holders to assist with contact tracing in the event of a confirmed case of Covid-19. This will be collected at the time of purchasing your ticket.
  • Once purchased, tickets are non-transferable.
  • PCR/Antigen Testing is not a requirement for this event so if you or any member of your party have had symptoms of COVID-19 14 days prior to the event we would ask that you do not attend, and please contact the Box Office team on support@uch.ieor 061 213302 who will assist you further.
  • Additional changes to your booking may be necessary and will be communicated via email. Please ensure your email address is correct on your UCH account by clicking HERE.
  • Socially distanced queuing systems are in place for services and facilities on site. We ask that you follow all directional and instructional signage in place, and listen for announcements made over the intercom.
  • You will be asked to queue in a socially distanced manner until you are brought to your seat by a UCH staff member.
  • It is essential that you remain in your allocated seat for the duration of the concert to adhere to social distancing measures. Please do not occupy any empty seats.
  • If you have travelled to Ireland from another country within the last 14 days, please do not come to UCH unless you have fulfilled all relevant Government guidelines relating to travel, self-isolation/quarantining and testing (See https://www.dfa.ie/travel/travel-advice/?referrer=http://www.gov.ie/en/publication/e40d7-travelling-outside-of-ireland/for further information).
  • Please avoid gathering in large groups and mixing with others from outside of your own household, both inside and outside the venue.
  • Please use the hand-sanitising units which are readily available in convenient locations throughout the venue.
  • Please ensure to follow good hand hygiene practices at all times, and good cough/sneeze etiquette, which involves covering mouth and nose with a tissue when coughing and sneezing or coughing/sneezing into the crook of an elbow, discarding used tissue into a waste bin and cleaning hands. Avoid touching your face.
  • A traffic light system is in place for the ladies’/gents toilets in the main atrium. The traffic light units are there to help alleviate any build-up of people. A common sense approach will help with compliance
  • If you develop COVID-19 symptoms while at UCH, please advise the nearest staff member immediately, and we will assist you.
  • Please note there will be no refreshment facilities available at the venue.
  • At the end of the performance please remain in your seats and follow the instructions of staff who will direct you out of the venue in a safe and orderly fashion.
  • COVID Tracker is a free app for your mobile phone. It will help us to protect each other and slow the spread of coronavirus (COVID-19) in Ireland. For those who haven’t already we recommend you download this app. Using the COVID Tracker app along with the existing public health measures will help us all stay safe when we meet up, socialise, work or travel. The app can:
    • Alert you if you have been in close contact with someone who has tested positive for COVID-19
    • Advise you on what to do to protect yourself and others
    • Alert other app users that you were in close contact with, if you test positive for COVID-19
  • This document is intended to be supplemental to any Government Guidelines.