FAQ Center UCH FAQ Center UCH



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I can’t go to the show that I have booked for, will I receive a refund?

Once purchased, tickets cannot be exchanged or refunded. If the show is Sold Out, however, please contact the Box Office and the team will endeavour to sell on your tickets for you.

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Who does the concession rate apply to?

Concessions are available for selected concerts to Friends of UCH, Senior Citizens, Students, University of Limerick Staff, Wheelchair and Companion spaces, Unwaged & Groups.

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Will I receive a refund due to adverse weather conditions?

We will endeavour to make sure that all performances go ahead as planned, whatever the weather. No refunds will be given unless the show is cancelled.

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Will I get into the show if I am late?

Each show will have a different latecomer policy. We do endeavour to seat all latecomers with as little disturbance as possible to the rest of the audience i.e. during applause or a scene change. However, on occasion this may mean taking a seat to the rear of the auditorium until the interval. The policy on any given event will be at the discretion of the artist.

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Can I bring children to UCH and do I need to buy a ticket for them?

Children are always welcome at UCH, unless there is a specific age limit put on a show at the discretion of the artist/producer for reasons of suitability. Children attending must have a valid ticket. On occasion for some family shows, there will be a Babes In Arms ticket available which will allow children aged 2 and under to access the auditorium for free. The Babes In Arms ticket must be picked up at the UCH Box Office on the day of the show and cannot be booked in advance.

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Can I purchase tickets at the box office on the evening of a show?

Yes, subject to availability. The UCH Box Office is open up to 3.5 hours before a show (1 hour on Saturday and Sunday) and for 30 minutes after the start time.

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What time does the show start and when should I arrive?

Please refer to your ticket or e-ticket as the start time will be displayed on this, Additional information can also be found on the relevant event section of our website. Doors open 30 minutes prior to the start time. Due to the nature of live entertainment, all times are approximate and subject to change.

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Can I get something to eat at UCH before a show?

Allegro Café serve tea & coffee and snacks.

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Can I bring food and drink into the auditorium?

Sweets and soft drinks purchased in the venue are allowed into the auditorium, however, alcohol is not.

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Can I take photographs or record a performance?

The use of cameras/recording is not permitted.

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Where can I park?

The main Foundation Building (UCH) car park is a paid car park by day. However, as a UCH customer, you will NOT have to pay the €3 advertised on leaving the car park as the exit barriers will be raised after the show (from 9.30pm for shows with 8pm start time).

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Who should I contact about lost property?

If you have lost something, or left something behind you at an event, please contact the Box Office as soon as possible. If anything has been found by Front of House staff or cleaners after a show, it will be handed into the Box Office and kept for a period.

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Can I smoke at UCH?

No – the entire University of Limerick campus is a smoke and vape free campus.

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