Booking Information

For bookings & inquiries please call 061 213302

  • Wednesday – Friday: 10am – 4pm
  • Show Days: 1pm – 6pm

Alternatively please email louise.miller@uch.ie with any queries.

BOOKING FEES

  • *Standard Booking Fee: €2.50 per ticket. (Booking fees include processing and service charges and are non-refundable)
  • Postage Fee: €1 charge if post is chosen as delivery method (postage fees are non-refundable)
  • Online bookers will automatically receive an e-ticket at no extra cost
  • If booking in person or on the phone you can chose to receive an e-ticket at no extra cost
  • No booking fees apply if paying in person at the Box Office. However, some tickets may still be subject to a promoter fee
  • No booking fees apply for Groups of 10+
  • No booking fees apply for Friends of UCH
    • For further information on becoming a Friend of UCH please go to Play Your Part
  • With the exception of “Family” tickets for Panto, concession tickets are otherwise not available for sale online and must be purchased via the Box Office

*Please note the above are “standard booking fees”. Some variations may apply. Please check event and booking fees at time of booking.

GROUP BOOKINGS:

  • Group bookers can sometimes avail of concession rates. Please contact our Acting Box Office & Group Sales Manager louise.miller@uch.ie directly to make enquiries or if you would like to be kept up to date on events as a booker for groups / Sports & Social clubs etc.

TERMS & CONDITIONS

  • Once purchased, tickets cannot be exchanged or refunded
  • Circumstances may necessitate unavoidable changes to performance and programs
  • A member of the UCH team will contact all bookers directly to advise of any changes as soon as they have been confirmed
  • In the unlikely event of a cancellation you will be entitled to a refunds of the value of your ticker or credit can be placed on your UCH account
  • This credit can be used against the purchase of tickets for a show or a gift card at any time
  • Booking fees which include processing and services charges are non-refundable
  • Postage fees are non-refundable
  • You can access your UCH account HERE
  • All tickets are offered subject to availability at the time of booking. Please see Full Terms & Conditions

YOUR ONLINE ACCOUNT

  • You can book tickets online HERE
  • Please click HERE to log in to Your Account (from here you can check your future bookings, forward tickets to friends, download tickets or access them for scanning).
  • Please note that if you have not recently made a booking online with us (since June 26th 2019) you will have to Set Up a New Account as we have recently upgraded our booking system.

GENERAL INFORMATION

  • UCH are not currently offering a collection service from the Box Office. Tickets will be issued as e-tickets or can be posted
  • Once purchased, tickets cannot be exchanged or refunded. If the show is Sold Out, however, please contact the Box Office and the team will endeavour to sell on your tickets for you. Additional charges may apply
  • An e-ticket can be e-mailed to you, even if booking by phone/in person
  • Please note wheelchair and companion spaces can only be booked via the Box Office and are not available for sale online. For further information please go to Accessibility
  • For any further information please contact our UCH Acting Box Office & Group Sales Manager, Louise Miller, at louise.miller@uch.ie / 061 213302

HOUSE POLICIES

  • The University of Limerick is a smoke and vape free campus.
  • Please switch off all mobile phones during performances
  • Photography and video recording are strictly prohibited during performances
  • The management reserve the right to refuse admission
  • Admission to venue is by ticket and e-ticket only
  • Food and soft drinks are permitted in the Concert Hall, however, alcohol is not
  • We ask that all patrons respect other audience members. Please keep movement and speech to a minimum during performances so as not to cause a disturbance
  • For further information please go to Frequently Asked Questions
  • Please do not hesitate to ask a member of the UCH Front of House team for assistance at any stage during your visit. We are all happy to help!

DATA PROTECTION

When you book tickets with University Concert Hall, your details will be held on our database in order to process your booking and to facilitate future bookings. From time to time, we may send you information about University Concert Hall and its programme of events, but only if you have agreed to receive this at time of booking.
If you currently receive information, but would now like to Opt Out, please click the Opt Out link at the bottom of e-mails received from us, or please contact the UCH Box Office at 061 331549 and a member of the team will change your contact status on our system.
If you don’t currently receive information, but would like to, please use the Newsletter Sign Up form, which is located towards the bottom of the Home page of this website.

Please click UCH Privacy Policy for full details.