University Concert Hall seeks to employ a Box Office Sales Assistant. This is a pivotal, customer facing role
within the company. The principal responsibility of this position is to ensure the smooth running of the Box
Office function, including ticket sales, while providing guests with a positive initial experience at UCH.

Responsibilities and Duties include but are not limited to:

• To provide the front-line service and process ticket sales for personal and telephone callers to UCH,
  ensuring that they are dealt with in an efficient, courteous and effective manner.
• To assist in the administration of online bookings and maintain an effective and efficient system of
  filing of bookings and correspondence.
• To assist customers with general enquiries about facilities, events and activities, to be familiar with all
  information pertaining to current and future performances.
• To be proactive in encouraging participation in the programme offered at UCH.
•  To always maintain customer records on the ticketing system ensuring all historical and current data is
  correct and entered according to policy.
• Meet and direct groups, scheduled visitors as required. Deal with small deliveries and organise the safe
  collection of same by colleagues.
• To communicate effectively with colleagues in the Marketing, Administration & Technical Departments
  to ensure customer and promoter feedback is channelled appropriately.
•  To attend relevant training sessions to ensure an excellent working knowledge of the computerized
  ticketing system and a high level of customer service.
• To carry out general duties and errands relating to the smooth running of the box office.
• To be punctual and well presented at all times.

Applicants are invited to send a CV and cover letter to:
Marie Healy, Administration Manager, University Concert Hall, University of Limerick.

Please highlight that the position you would like to apply for is that of: Box Office Sales Assistant

Tel: +353 61 213304 E-Mail: Marie.healy@uch.ie