University Concert Hall seeks to employ a Box Office Sales Assistant. This is a pivotal, customer-facing role within the company. The principal responsibility of this position is to ensure the smooth running of the Box Office function, including ticket sales, while providing guests with a positive initial experience at UCH.     Responsibilities and Duties include but are not limited to:  

• To provide the front-line service and process ticket sales for personal and telephone callers to UCH, ensuring that they are dealt with efficiently, courteously and effectively.
• To assist in the administration of online bookings and maintain an effective and efficient system of filing of bookings and correspondence.
• To assist customers with general enquiries about facilities, events and activities, to be familiar with all information pertaining to current and future performances.
• To be proactive in encouraging participation in the programme offered at UCH.
• To maintain customer records on the ticketing system at all times ensuring all historical and current data is correct and entered according to policy.
• Meet and direct groups, scheduled visitors as required. Deal with small deliveries and organise the safe collection of same by colleagues.
• To communicate effectively with colleagues in the Marketing, Administration & Technical Departments to ensure customer and promoter feedback is channelled appropriately.
• To attend relevant training sessions to ensure an excellent working knowledge of the computerized ticketing system and a high level of customer service.
• To carry out general duties and errands relating to the smooth running of the box office.
• To be punctual and well presented at all times.

  Applicants are invited to send a CV and cover letter to: Marie Healy, Administration Manager, University Concert Hall, University of Limerick. Please highlight that the position you would like to apply for is that of Box Office Sales Assistant   Tel: 061 213304 E-Mail: Marie.healy@uch.ie