University Concert Hall seeks to employ a Box Office Sales Assistant. This is a pivotal, customer facing role
within the company. The principal responsibility of this position is to ensure the smooth running of the Box
Office function, including ticket sales, while providing guests with a positive initial experience at UCH. Responsibilities and Duties include but are not limited to:
- To provide the front-line service and process ticket sales for personal and telephone callers to UCH, ensuring that they are dealt with in an efficient, courteous and effective manner.
- To assist in the administration of online bookings and maintain an effective and efficient system of filing of bookings and correspondence.
- To assist customers with general enquiries about facilities, events and activities, to be familiar with all information pertaining to current and future performances.
- To be proactive in encouraging participation in the programme offered at UCH.
- To always maintain customer records on the ticketing system ensuring all historical and current data is correct and entered according to policy.
- Meet and direct groups, scheduled visitors as required. Deal with small deliveries and organise the safe collection of same by colleagues.
- To communicate effectively with colleagues in the Marketing, Administration & Technical Departments to ensure customer and promoter feedback is channelled appropriately.
- To attend relevant training sessions to ensure an excellent working knowledge of the computerized ticketing system and a high level of customer service.
- To carry out general duties and errands relating to the smooth running of the box office.
- To be punctual and well presented at all times.
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